We value our clients' experience at Flagler Animal Hospital. If your pet or animal is currently a patient, please feel free to complete the following Client Experience Questionnaire. The Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.
Dr. Robert Tate
John and Gina Williams with Apollo, Ormond Beach, 2013
I am new to area and I love this pet hospital.
Eileen Sands, with Butch, Pennslyvania 2013
The practice is always clean and fresh. Always wanted to know what cleaners they used to clean their exam rooms.
Everyone is exceptionally nice. Always feel welcome when I come in to pick up flea medicine or food. I think everyone works well together.
I have met several of the vets. All are good with my pets but we of course have our favorite Dr. Mendez. She always shows such compassion with all our pets. She makes us feel like we are very important to her.
Frederick & Arlene Miller, with Casper, Cece, ChaCha, Cisco, Cooper, Currant, Paris, Penny and Powder. Flagler Beach, 2008
Dr Mendez loves our dog as much as we do!
Suzanne Pepio with Skye, Ormond Beach, 2013
Your facility’s and healthcare team’s appearance is always excellent.
Your staff always treats us and Max and Zena as part of the “family.” Just keep providing the genuine interest and great care provided to our babies (so OK they are both 100 lb.+ Rotties; but they are our babies)
Linda Dyer with Max and Zena. Palm Coast, 2011
Everything is clean.. which to me is a plus..i had been to (other) vets that didn’t care about anything..really not even the animals..Comments – How can we improve or what are we doing well.
OMG.. THERE WAS NO WAITING..AT LEAST NOT FOR MY CAT.. THEY WERE GREAT, HE WAS AN EMERGENCY..THEY TOLD ME TO BRING HIM IN IMMEDIATELY I DID AND THEY TOOK HIM IN IMMEDIATELY..
I LOVE THESE PEOPLE.. PERIOD END OF CONVERSATION.. I HAVE HAD BAD EXPERIENCES WITH VETS.. AND THESE GUYS MADE ME COMFORTABLE..
THANK YOU .. YOU GUYS ARE FANTASTIC……
Suellen Monge with Vincent, Palm Coast, 2013
Comments – How can we improve or what are we doing well.
Very professional…..no improvements needed.
Personnel are very knowledgeable, friendly & attentive to you and your pet’s need.
Dr. Tate has been taking care of my animals since I moved here in 1998. He & his staff are excellent and becoming a 24 hour emergency clinic adds an extra level of comfort for me as a pet parent.
My vet of choice in the Palm Coast area is Dr. Tate & the staff of Flagler Animal Hospital!
Susan Bonell with Bernie, George and Rupert, Palm Coast, client since 1999
Everything is always perfect which is why I use your services!
Charles & Kathleen Krug, Beauregard, 2009
Romeo and I both agree that you are doing a superior job. Romeo loves all the staff and Dr. Tate. Excellent patient care.
Comments – How can we improve or what are we doing well. I would rate Flagler Animal Hospital with an A+.
Joan Scollins, with Romeo. Palm Coast, 2004
Keep doing what you are doing. We have total confidence in the entire staff and have recommended you to many people.
Great customer care. I feel like everyone here at this vet clinic treats my cats just the way I would treat them. They seem to really care about the well being of my animals and the listen and seem to understand my concerns. I wouldn’t take my cats anywhere else.
Sky Yoder with Deimos & Scootaloo, Palm Coast, 2012
Staff is wonderful. Roxanne, our little dog, loves everyone she meets who works at Flagler Animal Hospital. Thank all of you! Dr. Tate is professional, thoughtful, experienced…and goes out of his way to be helpful with regard to our pet’s needs. Thank you!
Donald and Velva Walter, with Roxanne, Clients since: 2011
The area has plenty of parking. The waiting room has enough chairs that are arranged so that owners can interact or keep their pets away from others if necessary.
Everyone is so nice! I’m there so often that people seem like old friends.
I couldn’t be happier
Susan Gillmer with Bubbles, Ormond Beach, client since 2009
I always feel like Peanut is treated with professionalism and compassion! We are so lucky to have you all!!
Donna & Dave Sarratori, with Peanut, Clients since 2000
Waiting area and exam rooms are always kept clean. Healthcare team is cordial and helpful always. Very friendly, as well.
Very little wait time even though I was being worked in between appointments as my pet was having problems that needed to be resolved quickly.
Dr. Mendez explained everything well to me in detail. She and her staff treated my cat extremely well. I could tell they were caring and compassionate
No improvement needed. Service and staff was excellent.
Suz Forand with Charley and Sooty, Flagler Beach client since 7-26-2011
I’m very happy with the care my pets receive. In the year and 1/2 since I have switched over it has always been positive. I have had several after hours emergency situations and the care was always wonderful. Thanks to your whole caring staff.
George and Enid Carlino, Palm Coast, Clients since 7-17-2012
I have never been to a vet that had such loving caring fun people. I look forward to going there and bringing my dogs so they can get all the love and attention they get there. Thank you!!!
Kim Stucky, with Stooks & Cab
COMMENTS FROM ON LINE SURVEY:
AVA HALL, with Gracy. Flagler Beach, Client since 2011
APPEARANCE: I have somehow wound up wearing black the times I have been in the office and I am happy to say I don’t need my lint brush when I leave. I am a clean freak and would notice if the office were is disarray. CLIENT CARE: The receptionist remembered Gracy from the emergency visit and came over to visit. I appreciated it! ON PATIENT CARE: Dr. Barron and Dr. Tate are the greatest and I trust them totally with my babies. OVERALL RATING: Even though everyone has a budget, and my husband and I are no exception, Gracy’s comfort and care are on the top of my list…how can you put a dollar value on a life?
Anonymous “I have never been to a vet that had such loving caring fun people. I look forward to going there and bringing my dogs so they can get all the love and attention they get there. Thank you!!!”
“The staff at Flagler Animal Hospital always greets me extremely friendly when I bring Butchie in for an appointment. They are friendly and compassionate and treat us like family.”
Kathleen Hawley, Palm Coast
“The impression of the hospital is excellent! It’s great the way the staff interacts with my pets; they are helpful in every possible way and treat our pets like they were theirs.”
“We are treated like a friend when we call on the phone or walk into the lobby. The staff at FAH shows their love and care for my pets like they were theirs. The quality of medicine, the staff, doctor knowledge, customer service… all EXCELLENT.”
Flossie and Roland Gomez, Palm Coast (clients since 2004)
“The staff, from the doctors to the people at the front desk, are friendly, caring and professional in every way. We also love the fact that all the staff have pets and so we share stories about our animals whenever we’re there.”
“Everyone at FAH who comes in contact with our pets talks to them gently and softly to try ease any discomfort they may be experiencing. In all the years that we’ve been coming to Flagler Animal Hospital (and over the years we’ve had 34 cats treated here) everyone has been understanding and compassionate, whether the cat has been a beloved pet or a stray that we’ve brought in for treatment.”
“When dealing with pets, like dealing with children, you want everyone to be understanding and kind and everyone at FAH is that. As clients, you hope for customer service that anticipates your needs, is responsive, and is friendly; that is true at FAH.
The customer service is always excellent.”
Diane and Peter Voigt, Ormond Beach (clients since 1999)
“We moved from Pennsylvania to Florida 8 years ago with 2 cats and a dog. Very shortly after we moved here one of our cats became very ill very quickly.We had our first experience with Flagler Animal Hospital and brought him in to find that he had Feline HIV. The staff at FAH did everything possible to help Leo and ultimately he had to be put to sleep. We had never needed to make such a decision before. The compassion with which we and our pet were treated was incredible and was a tremendous comfort at the time. We were even sent flowers – I could not believe it. Through the years Dr. Tate and his staff have helped us and friends and family with many, many pets. When I meet someone who is new to the area or needs veterinary care I ALWAYS HIGHLY recommend FAH. We have been married for 25 years and have always had pets. FAH has provided the best care our pets have ever had. Thank you for being there for us FAH!!”
Sincerely, Charles and Renee’ DeAngelis, Palm Coast
“We have been to several vets over the years with our pets and I can honestly say that our dogs are treated the best at Flagler Animal Hospital! All the doctors are incredibly attentive to our dogs. When one of our babies faced a health crisis, they offered all diagnostic options so that we could make the best decision about tests and ultimately treatment. We wouldn’t go anywhere else! Thank goodness we have an emergency clinic just minutes from our home.”
Mr. & Mrs. Michael Pro, Ormond Beach
“The one thing that stands out is the confidence I have in the care that my animals receive. It’s always been great service and a good experience.”
Maureen Minicozzi, Flagler Beach
Monday - Friday:
8:00 am - 5:00 pm
After 6pm Emergencies Only
9:00 am - 1:00 pm
After 1pm Emergencies Only